Return Policy
Return & Refund Policy
At Maison Elire, we want you to shop with confidence.
This Return & Refund Policy explains how returns, refunds, and our return conditions work.
This policy applies to all purchases made through maisonelire.com.
Return Period
You may request a return within 14 days of receiving your order.
To submit a return request, please email:
Please include:
- Your full name
- Your order number
- The email address used to place the order
- The reason for the return
- Clear photos if the product is damaged, defective, or incorrect
- Any additional information that may help us assess your request
Our team will review your request and provide you with return instructions if your return is approved.
Return Approval
Please do not return any item without prior approval.
All returns must first be approved by Maison Elire via email.
Once approved, you will receive the correct return address and return instructions.
In many cases, approved returns must be sent directly to our supplier. Our supplier may be located in China.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless otherwise required under the Australian Consumer Law (ACL).
If the approved return address is our supplier in China, the customer is responsible for arranging and paying for the return shipment to that address.
We strongly recommend using a tracked shipping service.
Tracking Number Required
A valid tracking number is required for every approved return.
The customer must email the tracking number to us.
Without a valid tracking number, we are unable to monitor the return shipment, and the return or refund cannot be processed.
Refunds will only be processed once the returned item has been received and confirmed by our supplier or designated return facility.
If a return parcel is lost during transit and no proof of delivery is available, we cannot approve the return or issue a refund.
Conditions for Returned Items
To be eligible for a return, an item must be:
- Unworn;
- Unwashed;
- Unused;
- In its original condition; and
- Where possible, returned with its original tags and packaging.
Items showing signs of wear, damage, perfume, makeup, stains, or alterations may be refused.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards;
- Personal care or hygiene products;
- Items that have been worn, washed, or used;
- Items returned without prior approval;
- Products purchased with a discount of more than 40%. These items are considered Final Sale and cannot be returned or refunded.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at:
Please include:
- Your order number;
- A clear description of the issue; and
- Clear photos of both the item and its packaging.
After reviewing your request, we will provide an appropriate solution based on the circumstances.
If an item arrives damaged, if the wrong size was supplied, or if the received size demonstrably differs from what was ordered, we may choose to send you a replacement item at no additional cost.
Refunds
Once your returned item has been received, inspected, and approved, you will receive a confirmation email.
If your return is approved, your refund will be processed to your original payment method.
Please note that banks and payment providers may require several business days to process the refund.
Exchanges
We do not generally offer exchanges.
However, if an item is damaged upon arrival or has a manufacturing defect, we may choose to send a replacement item.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will do our best to cancel it.
If your order has already been processed or dispatched, cancellation may no longer be possible.
Contact
If you have any questions regarding returns, refunds, or your order, please contact us at: